Key Dates
Session 1
Tuesday 19th February 9am (Registration from 8:30) Session ends approx 16:30
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 2
Thursday 4th April 9am (Registration from 8:30) Session ends approx 16:30
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 3
Tuesday 30th April 9am (Registration from 8:30) Session ends approx 16:30)
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 4 - Presentation Day
Tuesday 4th June 9am (Registration from 8:30) Session ends approx 16:30)
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 1
- Agenda for Session 1
- Introduction to QI
- Model for Improvement
- A simple guide to improving services
- Intro to QI video
- Process Mapping
- Planning Tools
- Systems Thinking
Please visit our Resources page to get more information and helpful guides to using the tools and techniques we cover on Day 1. For more information on Patient & Staff Experience click here
Session 3
- Agenda for Session 3
- Experience Based Co-Design
- Double Diamond
- Managing & Leading Change
- Human Factors
Session 4
QI Charting Tool
NHS Lothian Analytical Services have developed a great tool to help you produce QI Charts.