PATIENT & STAFF EXPERIENCE
Understanding and improving patients experience of care is a key component to delivering high quality services that are based in their needs. By looking at various aspects of patient experience, we can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs and values. Quality Improvement focuses on two parallel aspects of care: care processes (the way carer is organised) and staff interactions with patients and their families (human relations) developing a shared vision for ideal patient service and working through improvements as patients engagement increases, staff experience and morale also improves.
In this video Liz Bream, Public Health Consultant, explains the best way to collect Patient Experience data and how to present your findings to drive Quality Improvement.
Examples of patient experience feedback below:
Examples of how to present Patient Experience feedback
RESOURCES & TEMPLATES
This section contains a selection of resources to help you collect, use patient experience data and consider health literacy when you are making improvements to the care you deliver.
- Put a lid on it guidance
- Guidelines for writing patient information leaflets
- Making written information accessible checklist
- Helpful resources on the intranet site
- Link to Health Literacy Place
- AHRQ Health Literacy Universal Precautions Toolkit
PATIENT EXPERIENCE RESOURCES
KING'S FUND PATIENT AND FAMILY CENTRED TOOLKIT
Links to more Public Health Resources