Our vision is that over time everyone in NHS Lothian will have easy local access to a QI coaching colleague which will increase the number of quality improvement activities across the organisation. QI coaches support in-service QI projects, Lothian Quality Academy and QI coaching clinics. To find out more about the Coaching Quality Improvement Programme.


QI coaching clinics are held on various sites and appointments can be booked here.


QI Coaching will guide you QI project or idea. See here the QI coaches.

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We would like to hear your experience of QI coaching and you can also read feedback here.


QI coaches are provided with training and support and useful resources can be found here

Frequently Asked Questions

What is QI Coaching?
A QI coach is someone with Quality Improvement knowledge who can guide and coach others with their improvement journey. A QI coach serves as facilitator, aiming to move each team/member further along in confidence, skill and knowledge of QI to help implement their QI programmes/projects. QI coaching includes many components including teaching, facilitating, advising, mentoring, advocating and signposting. Each coach, armed with a set of core skills has a unique style but each coach applies the same basic principles.

Who can be a QI Coach?
Any staff member can be a QI coach if they have applied QI to more than one project and can confidently describe the Model for Improvement and QI tools. QI Coaches also have to display coaching behaviours such as empathy, active listening and open questioning.

I am not a data expert. Can I still become a QI coach?
Yes. QI coaches do not need to be expert in all aspects of QI, however it is important that they can signpost to relevant people for further information if needed.

What opportunities are there for QI Coaching?
QI coaching can be provided in a number of ways. There are opportunities to provide QI coaching as part of the Lothian Quality Academy, Site based QI coaching clinics, in the service or team.

What is the time commitment?
We ask that QI coaches deliver a minimum 12 hours of QI coaching per year to maintain their competency. To enable QI Coaching to be beneficial and meaningful for both parties the following requirements are recommended:

  • Secured agreement and support from their line managers to provide QI coaching
  • Ability to manage own diary to allow for scheduling of coaching
  • Participation in development opportunities to develop QI coaching skills & knowledge

What training and support do QI coaches receive?
All QI coaches are part of the QI Coache Network. Regular development days and networking opportunities are organised to support and develop QI Coaches. Resources are also available at: https://qilothian.scot.nhs.uk/qi-coaching/

How do I become a QI coach?
If you are interested in finding out more contact Julia.mackel@nhslothian.scot.nhs.uk , QI coaching Lead for more information. New QI coaches will receive induction and resources will be provided.

For further information contact: Julia.mackel@nhslothian.scot.nhs.uk