Key Dates
Session 1
Tuesday 22nd May 2018: 9am (Registration from 8:30) Session ends approx 16:30
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 2
Tuesday 19th June 9am (Registration from 8:30) Session ends approx 16:30
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 3
Wednesday 22nd August 9am (Registration from 8:30) Session ends approx 16:30)
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 4 - Presentation Day
Tuesday 25th September June 2018 9am (Registration from 8:30) Session ends approx 15:00)
Edinburgh Training & Conference Venue, 16 St Mary's Street, Edinburgh EH1 1SU (Google Maps)
Session 1
- Agenda for Day 1
- A simple guide to improving services
- Why use QI
- Planning Tools
- Process Mapping
- Information on Patient Experience
- Care Opinion
Please visit our Resources page to get more information and helpful guides to using the tools and techniques we cover on Day 1. For more information on Patient & Staff Experience click here
Session 3
- Shelly Jeffcott - Human Factors in Change Work
- Recommended Reading from Shelly:
- Evolution of Human Factors in Healthcare
- Human Factors : Fact or Fiction
- Human Factors Systems Approach to Healthcare Quality & Safety
Session 4
Useful Documents
- Driver Diagram Help
- Completed Driver Diagram Example
- Completed PDSA Cycle Example
- PDSA Template
- Pareto How To Guide
- Run Chart - How To Guide
QI Charting Tool
NHS Lothian Analytical Services have developed a great tool to help you produce QI Charts.