Patient Experience

Understanding and improving patients’ experience of care is a key component in delivering high quality needs-based services. By looking at various aspects of patient experience, the extent to which patients are receiving care that is respectful of, and responsive to, their  individual  preferences, needs and values can be assessed. Quality Improvement focuses on two parallel aspects of care: care processes (the way care is organised) and staff interactions with patients and their families (human relations). Thus a shared vision for ideal patient service is developed, with consequent improvement in patient experience.

In this video, Liz Bream, Public Health Consultant, explains the best way to collect Patient Experience data and how to present findings to drive Quality Improvement.

CLICK TO VIEW / DOWNLOAD PRESENTATIONS BY LIZ BREAM:

Examples of how to present Patient Experience feedback

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Patient Experience Feedback

From the Pain Management Clinic

Who can help?

If you need help or support with patient experience work please contact:

For Midlothian: Catherine Evans

For Edinburgh: Anne-Marie Comber

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USEFUL LINKS

This section contains a selection of resources to help you collect, use patient experience data and consider health literacy when you are making improvements to the care you deliver.

NB - double-starred links require NHS Lothian intranet access to open