A mental health quality improvement (QI) learning event took place on Monday 28th November 2016. The purpose of this event was to inform further development of the local QI MH Programme.
The QI programme have built a strong working relationship with the ELFT leadership team, who have won many commendations and awards for their QI programme. ELFT aspire to provide care of the highest quality, in collaboration with those who use their services. As an organisation ELFT embrace continuous improvement and learning.
45 people participated and attended the workshops run by ELFT team. Workshops focused on 4 different topics:
- Capacity and capability building at scale
- Supporting frontline project teams
- Engaging and involving staff and service users in QI
- Redesigning systems to support improvement
ELFT presented their support structure for teams and consistency of their approach with very clear structure they have to support implementation from Board level to Programme to Project. Importance of engagement and development opportunities for staff and service users were highlighted. Giving everyone a voice and bringing staff and service users together to improve and re-design the way that care is provided. ELFT have demonstrated sustained and widespread reduction of incidents of harm from violence of around 50% which has helped in reducing staff vacancies. Data systems, communication tools and systems enablers (stopping work of lower value) enthused many workshop attendees as these facilitate ease of access to resources and could potentially relieve some of the stress of producing charts and diagrams for QI projects.
Putting all the learning from this event into practice will mean that we have to think differently, be innovative and give everyone at every level the skills they need to lead change. Building this culture will not be easy, but we can make our services more effective by focusing on what matters most and by bringing service users and staff together.