voice of the customer video on "what quality means to you"
Watch the video to hear Jane Cheeseman talk about quality improvement in Mental Health as well as direct feedback from Jason Leitch, Nation Clinical Director for Patient Safety in Scotland.
the Mother & Baby Unit (MBU) admits women for treatment of their mental illness along with their babies. Find out more and hear directly from one of their former patients as she talks about her experience in the MBU.
Liz Bream, Public Health Consultant, talks about why is important to patient experience data. Watch the video to find out.
Tracey Gillies, Executive Medical Director, speaks about "what matters to you". Watch the video to hear her adivce.
Visual storyboard based on Insight 17 - 'Culture change in the public sector'. It depicts how organisational culture change can be enabled and sustained and offers some evidence for how culture change happened in the Highlands in relation to the Getting it right for every child (GIRFEC) Highlands Pathfinder programme.
simon watson, chief quality officer, on what matters to you. Watch the video to hear Simon's personal experience on what is important as a patient.
Watch the video to hear "what matters to you" from staff at the Western General Hospital
Interviews from the Quality Vs Cost Conundrum event held on the 13th August 2015. WATCH THE VIDEO TO HEAR THE IMPACT OF BRENT JAMES IN NHS LOTHIAN .
feedback from cohort 1 of the quality academy. wATCH THE VIDEO TO FIND OUT WHAT THE FIRST COHORT OF THE QUALITY ACADEMY DELEGATES THOUGHT ON THE TRAINING PROVIDED AT THE LEADERSHIP COURSE.
Brent C James from Intermountain Healthcare delivers his Quality Vs Cost Conundrum presentation at the NHS Lothian event held on the 13th August 2015.
Dr Nikki Maran describes and reflects on the presentations at the clinical change forum. Excellent examples of quality and innovation in NHS Lothian and great information and good news sharing.