Why use this tool?


  • To capture and visually represent all the steps in an existing process
  • To show everyone in a team how a process works in practice now, rather than what they think is happening
  • To help identify change ideas for improvement
  • To visually represent a new process
  • To assist team building as it should involve all team members in accurately capturing current process and the design of any new process

Process Mapping link to Quality Improvement Zone