The Primary Care Network Team
I am a Quality & Safety Improvement Manager in NHS Lothian, working to support general practice and primary care teams. Coming from a commercial background that included engineering, design and construction, I joined NHS Scotland in 2006 in a national role supporting the bowel cancer screening programme.
I completed the Scottish Improvement Leader course in January 2017, and my current role is to build a QI network in general practice in Lothian. My particular interest is in the language of improvement: how it can operate as a barrier, and what we need to know to deliver the QI message effectively.
Dr Lisa Carter
My clinical work is as an out of hours GP with Lothian Unscheduled Care Service, where I am one of the Associate Clinical Directors. I worked for 3 years as an in hours GP, but since qualifying in 1993 most of my clinical work has been either in the Emergency Department or as an out of hours GP.
I completed the Scottish Patient Safety Fellowship in 2016, and have helped develop the Royal Infirmary ED Frequent Attender Programme (before it became PACT) and led the integration service work on COPD for what was then Edinburgh CHP. I recently led on a flow quality project within LUCS, where I am Quality lead, and am now one of the Lothian representatives on the national Health Improvement Collaborative on Sepsis.