The Primary Care Network Team
I am a Quality & Safety Improvement Manager in NHS Lothian, working to support general practice and primary care teams. Coming from a commercial background that included engineering, design and construction, I joined NHS Scotland in 2006 in a national role supporting the bowel cancer screening programme.
I completed the Scottish Improvement Leader course in January 2017, and my current role is to build a QI network in general practice in Lothian. My particular interest is in the language of improvement: how it can operate as a barrier, and what we need to know to deliver the QI message effectively.
Dr Lisa Carter
My clinical work is as an out of hours GP with Lothian Unscheduled Care Service, where I am one of the Associate Clinical Directors. I worked for 3 years as an in hours GP, but since qualifying in 1993 most of my clinical work has been either in the Emergency Department or as an out of hours GP.
I completed the Scottish Patient Safety Fellowship in 2016, and have helped develop the Royal Infirmary ED Frequent Attender Programme (before it became PACT) and led the integration service work on COPD for what was then Edinburgh CHP. I recently led on a flow quality project within LUCS, where I am Quality lead, and am now one of the Lothian representatives on the national Health Improvement Collaborative on Sepsis.
Sue Perkins - Quality Improvement Facilitator
Sue worked for 12 years in the NHS in London, where a secondment started her interest in quality improvement. Sue went on to lead several improvement projects in Southwark and Tower Hamlets for long term conditions, working across primary, community and secondary care. Sue moved to Edinburgh six years ago and joined Myeloma UK – a rare blood cancer charity - as a Service Development Manager with responsibility for the charity’s information and support services. After a period of maternity leave she joined NHS Lothian at the start of June, and is delighted to be working in the NHS again.
Elise O’Leary - Quality Improvement Facilitator
Elise has worked as a Speech and Language Therapist in Australia. She has worked with vulnerable families to support development and empowerment as well as teaching and training students in Community Health Services, tertiary education and regional private practices. Throughout her work, Elise has focussed on systematically and methodically improving practices and processes. She brings this clinical experience to her quality improvement work throughout Lothian.