Watch here the voice of the customer video on "What Quality means to you"
Click on the link to download the presentation delivered at our annual HR&OD event by Dr Shelly Jeffcott on Human Factors
King’s Fund - Making the case for quality improvement: lessons for NHS boards and leaders
King’s Fund Caring to Change – How compassionate leadership can stimulate innovation in healthcare
USEFUL LINKS
BMJ Quality
Life QI
QI Zone
Patient & Staff Experience
Video library
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