We recommend that before embarking on your improvement journey you visit the IHI Open School here and take a few minutes to look at The Science of Improvement on a Whiteboard!
All useful but please review:
• Deming's System of Profound Knowledge (Part 1& 2)
• The Model for Improvement (Part 1& 2)
• PDSA Cycles (Part 1& 2)
[Total 20 mins total]