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Jo Bennett - FACULTY
Associate Director for Quality Improvement & Safety
Associate Director for Quality Improvement & Safety for NHS Lothian, with varied experience in both the voluntary sector and the NHS. She has worked regionally in the Cancer Network and as a planner at Board level. Her interest is in quality improvement, clinical engagement and being able to demonstrate improvements year on year from service to Board.
Her experience of improvement coaching is on a team and individual basis at all levels of the organisation and she trained as an Improvement Adviser with IHI in 2012.
Dr Ross Paterson - FACULTY
0131 536 5249
Ross is the Lead for the NHS Lothian Quality Academy. Ross has a long involvement with quality and safety in healthcare. This started with the Safer Patient Initiative in 2004 and in 2009; Ross became a Scottish Patient Safety Programme Fellow. He has experience of leading quality improvement projects and has taught both locally and nationally on the subject. In his spare time he is a consultant in intensive care medicine.
Dr Nikki Maran - FACULTY
Dr Nikki Maran MB ChB, FRCA, FRCS
Nikki is a consultant anaesthetist at the Royal Infirmary of Edinburgh where her clinical interest is in anaesthesia for emergency general and vascular surgery. She was appointed Associate Medical Director for Patient Safety in NHS Lothian in October 2011 and has been clinical lead for the Quality programs since the introduction of the Lothian Quality Management System in June 2015. Nikki completed the IHI Improvement Advisors course through HIS in 2014 and the Advanced Training Program (ATP) at Intermountain Healthcare in 2016
Annette Henderson - FACULTY
QI Advisor for QI Coaching
0131 242 6856/ 07766706289
I am the lead for QI coaching and have built up expertise in research, clinical effectiveness, quality improvement and patient safety in a variety of healthcare settings over the past 30 years. I was the NHS Lothian Patient Safety Programme Manager since its launch in January 2008 until April 2016. In this role I was coached by Bob Lloyd and Terri Frankle from IHI and national faculty and undertook the QI Safety Officer training. Building coaching capacity for QI is key to achieving our QI aim of organisational transformation and I am delighted to be part of it.
Dr Vicky Tallentire - FACULTY - Evaluation Lead
Dr Vicky Tallentire is a Consultant Acute Physician in NHS Lothian and Honorary Senior Clinical Lecturer at the University of Edinburgh. Her MD focussed on the behaviours of foundation doctors and explored the cognitive and socio-cultural influences on decision-making. She is interested in the use of educational strategies to alter behaviour, influence culture and improve safety. She is the lead for evaluation in the Quality Academy.
Western General Hospital
0131 537 1151
Dr Aravindan Veiraiah - FACULTY - RIE COACH
F8816, RIE - 07872415406
Consultant in Acute Medicine and Toxicology, and Clinical Lead for SPSP Medicines. He completed the Scottish Patient Safety Fellowship in 2015. His usual clinical roles include management of acutely ill medical patients and providing advice on poisons management through the National Poisons Information Service. Examples of QI projects that Arvind led are: Introduction and implementation of a symptom-led sedation protocol for patients in alcohol withdrawal / Design and implementation of electronic handover for patients under acute and general medicine in the RIE / Design and implementation of SBAR nursing handover at transfer into ward 207 / Design and implementation of a toxicology risk assessment document. Examples of projects for which Arvind was coach or mentor are: An ongoing SQSF project on improving medicines reconciliation at discharge / A ScIL project on managing deteriorating patients in general medicine / Some Lothian QI Academy projects in Mental Health / A project on improving discharge communication after short hospital stay under medicine in the RIE. Arvind is an enthusiast for the use of driver diagrams, for innovative approaches to problem solving, and for multi-pronged parallel processing for quality improvement.
Dr Graham Mackenzie - FACULTY - COMMUNITY/Women & Children
Consultant in Public Health Medicine
His remit includes maternal and child health, screening and quality improvement (in work across ages and between agencies). Graham qualified from University of Edinburgh in 1995 and worked in general medicine and cardiology before training in Public Health from 2001. His most recent publication described practical work to reduce the impact of maternal and child poverty in north Edinburgh (BMJ Quality Improvement Reports 2016). He has coached several individuals and teams for the first two cohorts of the NHS Lothian Quality Academy.
Graham is active on social media, and has run “public health hour” webinars on several Public Health topics over the course of 2016. Graham is a keen musician, an advocate for active travel (particularly cycling), is married, and has three children.”
Sarah Keir - WGH Coach
I trained in Cambridge, London, Bristol and Edinburgh, was awarded an MD based around stroke medicine and became a Consultant Geriatrician and Stroke Physician in Medicine of the Elderly and Stroke Medicine in 2002. I was a Scottish Patient Safety Fellow in 2012 and on that programme met and was coached by international leaders in the field of quality improvement. I am Clinical Lead for Safety and Improvement in Medicine of the Elderly and among our achievements has been creating a culture of multidisciplinary engagement and sustained improvement at scale.
Contact numbers: 0131 4659102 (secretary), mobile:07717 423793
Dr Lisa Carter - PRIMARY CARE/COMMUNITY
0131 537 9184
I am an out of hours GP with a keen interest in Quality Improvement. All my clinical work is out of hours for LUCS, where I am one of the Associate Clinical Directors. I am also the newly appointed Primary Care Lead for Quality and Safety in NHS Lothian, having completed the Scottish Patient Safety Fellowship Programme Fellowship in June 2016. I am the Quality Lead for LUCS, and have worked on improvement projects on home visiting and patient flow. I have spent part of my career working in Emergency Medicine and am particularly interested in the out of hours GP/Emergency Medicine interface.
Elouise Johnstone - PRIMARY CARE/COMMUNITY
0131 537 8562
I am currently a Quality Improvement Facilitator in NHS Lothian, working almost exclusively to support general practice teams. Coming from a commercial background that included engineering, design and construction, I joined NHS Scotland in 2006 in a national role supporting the roll out of the bowel cancer screening pilot. From January 2017, I will be leading a project to build a QI network in general practice in Lothian. My particular interest is in the language of improvement: how it can operate as a barrier, and what we need to know to deliver the QI message effectively.
Jacqui Pringle - PRIMARY CARE/COMMUNITY
Quality Improvement Facilitator
I started my career in NHS Lothian in 2008 as a registered nurse. In April 2014 I moved to the Quality Improvement team tasked with building capacity and capability for Quality Improvement, primarily within the framework of the Scottish Patient Safety Programme. On a daily basis I provide support and coaching to services within the Health and Social Care Partnerships. While working within the Quality Improvement Support team, I have maintained my NMC registration.
I completed the Scottish Improvement Skills Course in 2015 and then the Scottish Improvement Leadership Programme in 2017. I have facilitated five cohorts of the Quality Academy and now coach a variety of staff from across NHS Lothian and the wider Health and Social Care Partnerships. In 2018 I became a mentor for National Education Scotland, Scottish Improvement Leadership Programme.
Angela Dougall - COMMUNITY/Women & Children
Improvement Advisor - LCTC - 0131 536 6453
I am a graduate Midwife with a Masters degree in ‘Leadership Skills’ from Edinburgh University. Throughout my 30 year career I have worked in various roles in the Midwifery, Clinical Management and Strategic Planning in NHS Lothian. I have recent experience 2015/2016 of working in Strategic Community Working and Planning and in Edinburgh, East and Mid Lothian CCHP‘s. I am an active member of the Scottish Governments ‘Early Years Collaborative/ Raising Attainment for All’ (EYC/RAFA) and have worked on various improvement projects as a project member including ‘Healthy Start Vitamin uptake’ and ‘Income Maximisation in Pregnancy’.In 2014/2015 I was sponsored by NHS Lothian to attend the Institute for Healthcare Improvement (IHI) Improvement Advisors course and graduated as an IHI Improvement Advisor in 2015. As part of my course I attended IHI head quarters Cambridge, Massachusetts and was coached by Robert Lloyd, Vice President at the Institute for Healthcare Improvement (IHI). I am Project Lead for the NHS Lothian’s EYC sponsored project ‘Early Engagement in Pregnancy which successfully improved the numbers of women engaging with Maternity Services by 12 weeks gestation particularly in areas of deprivation SIMD 1 and 2. The numbers achieved were in excess of the NHS Lothian’s 2014/2015 HEAT target. Personally I have strong committed and belief in the utilization of Improvement Science and its tools to efficiently develop Service Provision which can reduce harmful variation and lead to the improved health and wellbeing of ourPatient/Clientusers of NHS Lothian.
Jane Cheeseman - MENTAL HEALTH
Dr. Jane Cheeseman Quality Improvement Lead
Royal Edinburgh Hospital - 0131 537 6484
I am a Consultant in General Adult Psychiatry. I worked for 3 years for NHS Fife and for the last 8 years at the Royal Edinburgh Hospital. Throughout my career I have had an interest in improving safety and quality of care for patients with mental health problems.
I have been involved in the Scottish Patient Safety Programme in Mental Health since it's inception in 2012. Over the past year I have been part of cohort 8 of the Scottish Quality and Safety Fellowship programme which has allowed me to develop the skills needed to develop local projects and begin to build a strong quality improvement ethos in the teams in which I work. Having now been appointed as QI lead for the Royal Edinburgh and Associated Services I am looking forward to working with others to develop a Quality Improvement Programme for the service as a whole.
Sue Gibbs - MENTAL HEALTH
0131 537 8500
Quality and Safety Assurance Lead
working with clinical and senior management teams across secondary, primary, community and multi-agency services. I lead in: the Lothian improvement programme for learning from and managing adverse events, improving and embedding risk management processes, such as risk registers, developing and supporting the infrastructure for QI teams in Lothian, assurance and governance processes including response to external standards and review.
I am improvement focussed, using information and experience resulting from assurance activities to identify and inform required improvements. I recently graduated from the SciL programme which enabled me to update, consolidate and confidently articulate my knowledge of improvement science which I use an improvement coach.
Fiona Hutcheson - MENTAL HEALTH
Quality Improvement Facilitator
I started with the NHS in 1996 as part of the East and Midlothian NHS Trust Strategic Planning Team, following a PhD in Microbiology and years of research with the Medical Research Council then the Mental Welfare Commission. I have enjoyed carrying out and supporting audit and research in many areas of healthcare and am always keen to help people with projects both large and small. As part of the Clinical Governance Support Team I have been involved with a number of Quality Improvement Teams and in the development and training for Datix and SAE management. I am also Program Manager for the mental health branch of the Scottish Patient Safety Programme (SPSP-MH) and my current job title is Quality Improvement Facilitator with a focus in mental health. I work part-time these days and am based at Pentland House, soon to be moving to Waverley Gate.
Dani Ene - ANALYTICAL COACH
Information Analyst - WG 0131 465 5483
My analytical career started in 2013 when I became part of National Records of Scotland (NRS) and where the main part of my role was to investigate data quality issues and to ensure that the data is fit for publication. I have joined the Information Services Division (ISD) in December 2014 where for a year I have worked on a few bespoke projects looking at patient's pathway; producing Small Area Population Estimates based on the 2011 Datazones for NRS. In January 2015 I began the placement with NHS Lothian where for a few months I have worked in the Information Requests Team and then I moved on to Child and Maternal Health area as a Senior Information Analyst. This is a varied role that so far involved me producing a Tableau Dashboard for 27-30 Month Child Health Review, I have provided analytical support to a number of colleagues from RHSC who are involved in the QI programme, and I have managed data requests coming from Strategic Planning, Public Health Consultants, and local authorities. I am a Sociology graduate from a university in Romania and I have an MSc in Social Research from Edinburgh University so I will not pretend that Maths is my strongest point.
Hannah Waite - ANALYTICAL COACH
Principal Information Analyst, Lothian Analytical Services
I graduated from the University of Leeds with a Bachelor of Science degree in Mathematics. In 2002 I joined the Information Services Division (ISD), a division of NHS National Services Scotland, as an Information Analyst. During my time with ISD I’ve worked on a number of different projects including the National Benchmarking Project, providing health information and intelligence to help NHS Boards review, monitor and plan healthcare services, and support quality improvement. More recently, in 2010 I took up a secondment from ISD to Lothian Analytical Services. During my time within Lothian as Principal Information Analyst, I have had responsibility for managing the Information Request service as well as the Bed Modelling project. In June 2016 I returned from maternity leave and took up a post working with Primary Care data, which includes supporting practice cluster working and taking forward a project to develop ways of measuring Primary Care workload. Hannah.Waite@nhslothian.scot.nhs.uk
Waverley Gate 0131 465 5427
Gwen Bayne - ANALYTICAL COACH
Principle Information Analyst
Waverley gate 0131 465 5475
I have been working with NHS Lothian as a Principal Information Analyst for 1.5 years. I currently lead on Public Health, Community and IJB delegated functions with some specialist knowledge on Delayed Discharge reporting. Prior to this I worked for 2 years on antimicrobial stewardship with Healthcare Improvement Scotland and for 10 years at NHS Fife as a general information analyst. I am a maths graduate and have a doctorate in Numerical Modelling but I have forgotten most of it. I live a mile away from where I was born in Kirkcaldy.
Julia Mackel - RIE COACH
Quality & Safety Improvement Manager
Royal Infirmary Edinburgh
0131 242 6889
I am HCPC registered and I have 20 years clinical background working in Dietetics within Acute and Primary Care. I carried out a scoping project and funding proposal for Dietetics and I was founding Team Lead for a PanLothian Dietetic service providing care for patients at home receiving enteral tube feeding. My QI journey started by looking at improvements which could be made within my local service and I have completed Lean in Lothian, Delivering Leadership Excellence Programme for AHPs. I carried out a 2 year project to implement Releasing Time to Care to AHP services in Lothian which implements a continuous improvement model to clinical services. I have recently completed Lean Green Belt and I have also had the privilege to complete Scottish Improvement Leaders Programme (Sc IL). My current role within the Quality Improvement department supports the work of the Scottish Patient Safety Programme (SPSP) and has included leading on the Deteriorating Patient workstream. I have been involved with the Academy by facilitating groups and coaching individuals. My passion is to continually improve patient care and look to continue to support clinical staff to make improvements in their clinical areas.
Dr Kate Carey - RIE COACH
Royal Infirmary of Edinburgh
0131 242 3224
The first day of my consultant anaesthetist career began in February 2009, and by day two I had been identified as the person to ‘bring enhanced recovery in to Orthopaedics’. Almost five years after my initial efforts I finally got the enhanced recovery protocol formally agreed in our department. I was convinced that there must be an easier way. This led me to Quality Improvement. I had done a two-day measurement course during the five years, but realised that I needed a more comprehensive set of skills to bring about and demonstrate change within the NHS. I have now graduated from the Scottish Improvement Leadership Course and am Chair of the Quality Improvement Team for Anaesthetics and Theatres at the Royal Infirmary in Edinburgh. My improvement journey has been full of highs and lows whilst all the time being a journey of personal development and learning. Finally I have the tools to enable change in my organisation. I hope, by being a coach, that I will be able to inspire others and pass on what I have learned.
Rachel Hignett - RIE
Contact Number: 0131 242 3154
Since 2007 I have worked at the Royal Infirmary of Edinburgh as a Consultant Anaesthetist. I have a sub-specialist interest in obstetric anaesthesia; I also anaesthetise for major orthopaedic, major gynaecological, and general surgery. In the anaesthetic department I have been lead for Adverse Incidents since 2011. This involves review of all adverse incidents relating to anaesthesia, organisation of M+M meetings, and sharing of learning points widely. I first became involved in QI in 2013 when I became NHS Lothian Anaesthetic Champion for MCQIC (Maternity & Children Care Quality Improvement Collaborative) for NHS Lothian. This was a national breakthrough series programme aiming to improve the multi-disciplinary care of pregnant women and their babies. Since then I have completed cohort 8 of the Scottish Quality and Safety Fellowship (2015-2016).
Katy Williams - RIE COACH
Quality Improvement Facilitator
My background is in Project Management and Dataset development. I worked in Information Services, NSS for 11 years in the Data Management Team working on various projects developing and implementing national clinical information systems and datasets. This included various skills such as project management, training, business analysis and data management. I started my role here as Quality Improvement Facilitator within the QI Support team in January 2016 covering the RIE. I work closely with clinical teams to support the delivery of the key Patient Safety essentials as set out within the Scottish Patient Safety Programme. I was offered the great opportunity to undertake the Scottish Improvement Leaders (ScIL) course which I am nearing completion and really enjoying. I am already seeing the benefits of this in my everyday job as a QI facilitator.
Mags Watkins - RIE
Royal Infirmary Edinburgh 0131 242 1349
I am a Senior Charge Nurse in the Emergency Department of NHS Lothian. I have worked in Emergency Nursing since 1988, experiencing different roles, populations and cultures within various settings such as Manchester, Stirling and Edinburgh. My improvement work commenced with small tests of change within the ED to introduce Care Rounding. This is not normally an approach adopted in the ED due to the fast moving pace at which we deliver patient care, however, increasing demands on our ability to monitor and manage care standards required a different approach to how we cared for our patients. This initiative lead to an interest in improvement methodology and I accepted a secondment as a Project Manager for 2.5 years with the Quality Improvement team within NHS Lothian working principally on the Scottish Patient Safety work stream of Sepsis & Deteriorating patient. Whilst carrying out this role, I completed the Scottish Improvement Skills Course and have recently completed the Scottish Improvement Leadership Course. On returning to my substantive post within ED, I have been tasked with managing and delivering QI projects within the ED. This is an extraordinary change of roles for me, having been an operational SCN where time and ability to improve our service was so limited, to providing a full time Quality improvement role. It is very exciting to be able to apply all my knowledge, skills and clinical expertise to ensuring that change is methodically applied, measured and successfully managed within this department.
Ricky Samson - COACH ALL SITES
0131 465 5739/07872 421278
My clinical background is Operating Theatres. I qualified as an Operating Department Practioner in 1985 moving into Operating Theatre management in 1998.
I am LEAN Black Belt Trained by GE Healthcare and accredited through Cardiff Universities Mastery Black Belt Programme and to date have run over a hundred improvement events.
I have also been trained an accredited by Illumine in Creative Thinking and 6 Hats thinking.
My key skills are: Change Management, Running Rapid Improvement Events (Kaizen), Running Workout Events (Small or Large Action Based Facilitation), Lean Training and Coaching
Facilitation, Application of Lean Tools and Methodology in Healthcare including: Process Mapping, Value Stream Mapping,
Spaghetti Mapping, 6S (Setting up your environment to support your process, Time Value Analysis, Circle of Work
Lesley Morrow - COACH ALL SITES
Service Improvement Manager
0131 465 5873/ 07768 557 410
My background is in occupational therapy with experience in both the hospital and community. After 12 years I moved into change management. I was a commissioning manger for the move of the Royal Infirmary to the Little France site. Since then I have held a series of redesign and improvement roles in; human resources, cancer and critical care services, unscheduled care collaborative, 18 weeks, Modernisation Team and now the Quality Improvement Team. My experience across these roles has been enhanced by qualifications in Lean and Clinical Systems Improvement; frequently utilising improvement activities including process mapping, value stream mapping, kaizen and the model for improvement. I enjoy supporting people on their improvement journey and helping them to understand the learning and then put it into practise
Caroline Steven - COACH SJH
Quality Improvement Facilitator
St John’s Hospital - 01506 523587
I am a NMC registered nurse with a Bachelor of Science in Adult Health nursing. I have had a number of roles since qualifying including: staff nurse within Acute Medicine of the Elderly, Manual Handling Advisor, Patient Safety Coordinator (Paediatrics’) and my current role as Quality Improvement Facilitator. I obtained 2 postgraduate level modules ‘Education in Action 1 & 2’ during my time as Manual Handling Advisor. My QI journey started as part of my work as a Quality Improvement Facilitator within the QI support team. I work closely with clinical teams to support the delivery of the key Patient Safety essentials as set out within the Scottish Patient Safety Programme. I am also very lucky to have had the opportunity to undertake the NES Scottish Improvement Leaders (ScIL) programme, having successfully graduated in October 2016. I look forward to further applying this learning within my day job, and supporting the organisation to develop its QI capacity.
Linda Conway - COACH SJH
RN, RM, BSc, PgCTLHE
Western General Hospital/St John’s Hospital
0131 465 5700
I am a Quality and Safety Improvement Manager in the Quality Improvement Support Team. I qualified as a Registered Nurse in 1989, a Registered Midwife in 1991 and graduated with a BSc in Nursing in 2000 and a Postgraduate Certificate in Teaching and Learning in Higher Education in 2013. I completed the NHS Lothian certified Internal Coaching Development programme and actively coach staff within the organisation.
I have undertaken a variety of roles and projects including Health Discharge Manager, Lead Clinical Facilitator for Leading Better Care where I facilitated and promoted the implementation of the National Leading Better Care Clinical Quality Indicators within clinical settings in NHS Lothian and more recently as the Team Manager for Patient Experience. A key role has been as a transformational leader engaging and empowering Clinical Management Teams at all levels in the organisation from senior managers to frontline clinical teams to develop skills, knowledge and expertise to drive improvement.
Norma Dodds Lead Nurse for Excellence in Care NHS Lothian
Qualified as registered nurse in 1981 worked as a registered nurse in acute areas with a focus on Elderly Care most of my career. I was appointed to Senior Charge Nurse Role in 2003 and remained at SCN Level until 2014 when I was appointed as the Staff Bank Manager for Nursing.
I was appointed to Lead Nurse for Excellence in Care in April 2017 and undertook the Scottish Improvement Leadership Programme. Where I undertook an improvement project within a ward at the RIE
I Facilitate the Excellence in Care Programme where Quality Improvement is taught on an introduction level.
I have supported staff with improvement projects through this Programme and through the former Leading Better Care Programme.
Jennifer Evans, Quality Assurance and Improvement Manager
I have worked in various Quality Improvement roles in the Edinburgh Health and Social Care Partnership (formally Edinburgh Community Health Partnership) since 2005 and through my continual personal development in the field of Quality Improvement I was able to take up my most recent post as Quality Assurance and Improvement Manager in 2016. I lead on the development, implementation and evaluation of systems and processes using Quality Improvement methodology to improve the delivery of safe, effective, person centred care. I am passionate about Quality Improvement and have recently completed the Scottish Improvement Leaders (ScIL) programme which has allowed me to articulate my skills and support services in the partnership to deliver Quality Improvement initiatives. My vision is to embed a positive culture of quality Improvement and shared learning across the Edinburgh Health and Social Care Partnership.
Marie Gardiner - Clinical Service Manager Renal Medicine and Transplant Services
My current post is Clinical Service Manager for Transplant and Renal medicine services.
I started my NHS Career as a physiotherapist and following 25 years in clinical work I moved into workforce planning and then on to Regional planning in North of Scotland. Following completion of a MBA in Public Service management, I moved to the South East of Scotland cancer network as modernisation manager.
All of my non-clinical posts have had a service development or modernisation element to them so I was delighted when I was offered a place in cohort 5 of the Scottish Improvement Leaders programme. I completed the course in 2016 and since then I have been working to re-establish the Transplant Quality Improvement group and build a core team to support and coordinate Transplant quality improvement projects. . I am keen share my experience to support Quality Improvement coaching .
RIE office: 0131 242 3780 (23780)
Eileen Clark - Quality Improvement Nurse
I have been a nurse in the Royal Edinburgh Hospital for over 20 years. Prior to taking this post I have been a Charge Nurse for around 10 years including Senior Charge Nurse in IPCU and Meadows Female ward. Whilst working on the wards I gained a BSc from Napier University in Mental Health Practice. I have always had a keen interest in improving patient care and in improving the systems in which nurses work. I continue to be actively involved in the Scottish Patient Safety Programme and through this managed to introduce some new initiatives in my clinical area of work. The position of Quality Improvement Nurse is a new role for me and will cover the inpatient adult mental health services. I am looking forward to the challenges ahead and working with others to promote quality improvement and ultimately improve patient care.